Shipping Policy

Shipping Suppliers

All orders are shipped via the United States Postal Service (USPS). We reserve the right to choose the best option for all orders, based on package size, handling concerns, destination, and price.

 

Expedited Shipping

We offer expedited shipping methods offered by any of the above shipping suppliers. Rates are based on package weight and destination, and will be displayed prior to final checkout. We charge the rate calculated by the supplier plus handling, which includes all packaging materials.

 

Lost or Stolen Packages

Lost or stolen are unfortunately out of our control. We will assist you in trying to locate them, however if they are lost or stolen, we cannot ship you replacement products at no charge. Often if a shipment is missing, it is because someone's neighbor, friend or family member took the package and forgot to tell them.

 

Unclaimed Packages

We use address validation software to verify shipping addresses. If your package is returned to us as “refused” or “unclaimed”, we will attempt to reach you by the phone number you provided or your email. If we cannot reach you, we will credit back your account less shipping and a standard 20% restocking fee.

 

Delivery Times

Orders placed before 2:00 pm (PST) on a business day will ship same day and are estimated (but not guaranteed) to arrive between 3-7 business days. Shipments with expedited or guaranteed delivery services will arrive in the stated number of business days.

USPS Priority Mail orders placed before 11:00 am (PST) are shipped same day and typically arrive at domestic destinations in 2-4 business days (not guaranteed). Shipments to international destinations typically arrive in 6-10 business days (not guaranteed).

 

Shipment Status

Assuming you've provided a valid email address, you will automatically receive a shipment confirmation email that contains a tracking link. Click on the link and you'll be taken to the shipping supplier's website where your shipment status is displayed. You may also log into your account to check order status and track shipments.

 

Shipping to Alaska & Hawaii

Shipping rates to Alaska and Hawaii will be based on package weight and destination, and will be displayed prior to final checkout. We charge the rate calculated by the supplier plus handling, which includes all packaging materials.

 

International Shipping

We ship to virtually all countries in North America, South America, Central America, the Caribbean and Europe, as well as to Australia, New Zealand, Hong Kong, Singapore, Philippines and Israel via USPS Priority International. Shipping rates are based on package weight and destination. Shipments to international destinations typically arrive in 7-14 business days, but cannot be guaranteed. Rates are based on package weight and destination, and will be displayed prior to final checkout. We charge the rate calculated by the supplier plus handling, which includes all packaging materials.

Please be advised that your country may charge additional import fees for which Return Healthy cannot be responsible. Please note that your country may have import restrictions on certain items. We recommend that you research local restrictions before placing your order. If an item is not allowed into the destination country, we cannot be responsible for the cost of the product or shipping.

 

For any further questions about shipping or order tracking, please send us and email at sales@returnhealthy.com